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Wednesday, January 27, 2010

Sharing Knowledge is not exclusive for Tech Companies

This morning on my way from the train to the office, I passed by a local Coca-Cola factory. There was a truck-driver maneuvering his big truck with ingredients (secret?) backwards through a narrow gate onto the factory campus. Amazing, the way Marcel (according to the sign in his front window) whirled that steering wheel back and forward inching this big thing through the gate, and at amazing speed. Marcel clearly showed that he knows a lot about truck driving. Would he be a candidate for knowledge sharing? Absolutely. I am sure, he would have some tips not only on how to drive a truck into this specific factory, but he probably has tips on how to get quickest to it, avoiding some traffic-jams, that his navigational system might not know about, tricks on how to deal with certain people in his job, how to communicate with those supporting loading/unloading or organizing his logistics... I could think of a lot of things. He might actually have a system already on board that helps him share some of those tips and learnings, I am sure there is things like that already, but maybe he doesn't have it yet. Or maybe his organizations has somebody specifically managing the knowledge flow between their truck drivers via events, a social platform. I am convinced it is worth it. I am also convinced that to get that working it is very important to think about the human issues, that are involved when managing that knowledge. If people think of "knowledge management" they very often think of "knowledge databases" and systems, they think of larger organizations. Those people need to widen their view.
A couple of years, I considered a position as a KM professor for "social workers", in the end I stuck to my current job for family and location reasons, but I see other disciplines opening up to the idea that managing their knowledge flow is worth it, apart from those organizations that are highly IT driven.

1 comments:

  1. Hi Frank, interesting blog.
    A comment on this post: I'm actually surprised you found the need to specify that sharing K is not only for tech companies! Why would it be I would like to ask? All types of companies can benefit from leveraging their K and yes, as your example above suggest, the old but still very effective expert-to-apprentice K sharing should be facilitated within all organizations, and entreprise 2.0 type solutions can enable this remotely as well as 1 expert-to-many apprentices K sharing.

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